Privacy Policy

Bilden Ltd. is committed to safeguarding the data of our clients and any user who visits our website. We do not pass on or sell user data to any other company for marketing purposes. This Privacy Policy details when and why we collect any personal information, and how we use it.

Types of data we collect

Cookies

We use cookies to provide anonymised tracking data to Google Analytics, which allows us to see how our website is being used and make improvements to the website in the future. This tracking data includes standard internet log information and details of visitor behaviour patterns.

If you use our online shop we use cookies for the following:

  • Location/shipping address: to calculate shipping and taxes if relevant before you place an order, to send you the order, and for invoicing purposes;
  • To keep track of basket contents while you’re browsing our site.

You can see additional details about these cookies on the WooCommerce website.

You may prefer to disable cookies on this website and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser, or taking a look at the About Cookies website which offers guidance for all modern browsers.

Personal information

1. Contact form

If you contact us through our online contact form we request your name and email address, and optionally your telephone number. This information is only used to communicate with you directly about your requests, and your details are not added to any mailing list or passed on to any other companies. We do not share user information with any other organisations unless:

  • this information is required for setting up the services you have requested (for example registering a domain name or purchasing website hosting);
  • we are otherwise required to do so by law.

Your IP address may be stored as part of a contact form submission, or if our website security software believes your actions constitute an attempted intrusion. This information may be shared with the company that provides this IP address in order to report abuse.

2. Online shop

If you use our online shop we’ll ask you to provide information including your name, billing/shipping addresses, email address and credit card/payment details. We’ll use this information to:

  • Send you information about your account and order;
  • Respond to your requests, including refunds and complaints;
  • Process payments and prevent fraud;
  • Comply with any legal obligations we have, such as calculating taxes;
  • Improve our online shop functionality.

Your personal details are passed to our payment processor Stripe to complete your order.

Your order information is retained to complete your purchase. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. We normally store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Google reCAPTCHA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold about you. Email your request to Bilden at .

Changes to this Privacy Policy

If we update our website privacy policy any changes will be mentioned below with the date of change.

  • 13th July 2024: Contact address changed.
  • 13th February 2024: ‘Personal information’ section rewritten to include details of IP address storage and Google reCAPTCHA.
  • 7th July 2019: change to ‘Cookies’ and ‘Personal information’ sections to include details of online purchases.